General Terms and Conditions

www.https://hostenatura.es/gb/ (hereinafter, the Web) is a website owned by HOSTESERENA, SOCIEDAD LIMITADA, hereinafter THE OWNER. The identification data of the OWNER are set out below:

• Company name: HOSTESERENA, LIMITED COMPANY
• NIF: B06939045
• Address: AVDA. JUAN CARLOS I, 4 - 06610 - PEÑALSORDO (Badajoz)
• Registration Data: Registered in the Commercial Registry of BADAJOZ, Volume: 765, Folio: 1, Section: 8, Page: BA31867

Access, reproduction, use of the Web services and creation of a profile by the User requires prior acceptance of the Terms of Use and Contract and Privacy Policy in force at any given time; THE OWNER reserves the right to modify said Conditions when it deems appropriate, by publishing the new text on the Web. It is the responsibility of the user to be familiar with the Conditions of Use before accessing the products and services of the Web; if you do not agree with them, please refrain from using it.

OBJECT

Through this text we make available to all users and clients the terms and conditions of registration that apply to our web portal www.https://hostenatura.es/gb/ and to the services we provide, reflecting in it all the rights and obligations that assist the parties.

All users who visit or access our platform and/or use any of the services we make available accept the terms of use and contract and the privacy policy (detailed in the PRIVACY POLICY), as well as the different modifications and/or additional legal texts that may be included in the future. If you do not agree with any of the conditions, you can unsubscribe from the service at any time or, if you are not a registered user, leave the platform.

In addition to these conditions, each of the services provided may be regulated by specific conditions of use and registration, and in all cases it is mandatory for the user to expressly accept these before using and/or contracting them.

CUSTOMER ACCESS AND REGISTRATION

In order to be a Client of the Platform, it is essential that the following requirements are met:

• Have reached or be over 18 years of age.
• Complete the required fields of the registration form truthfully, which requests personal data such as username, email, telephone number, address, as well as other identification data.
• Accept these Terms of Use.
• Accept the Privacy and Data Protection Policy.
• Accept the Cookies Policy.

The User guarantees that all data regarding his/her identity and legitimacy provided to www.https://hostenatura.es/gb/ in his/her Platform registration forms are true, accurate and complete. He/she also undertakes to keep his/her data up to date.

In the event that the User provides any false, inaccurate or incomplete data or if the OWNER considers that there are reasonable grounds to doubt the veracity, accuracy and integrity of the same, the OWNER may deny the User present or future access and use of the Platform or any of its contents and/or services.

When registering on the Platform, the User will select a username and a password. Both the username and password are strictly confidential, personal and non-transferable.

The User undertakes not to disclose the data relating to his/her account or make it accessible to third parties. The User shall be solely responsible in the event of use of said data by third parties, including statements made on the Platform , or any other action carried out through the use of the username and/or password.

THE OWNER cannot guarantee the identity of registered Users, therefore, it will not be responsible for the use of the identity of a registered User by unregistered third parties. Users are obliged to immediately inform www.https://hostenatura.es/gb/ of the theft, disclosure or loss of their username or password, by communicating this through the Contact Form.

WEB CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed:

• Browsing the Web, that is, accessing and viewing it on a device, is authorized for any temporary or accessory reproduction, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing certain sections of the Web requires prior registration.
• Benefit (after registering) from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly stated in the different sections.

It is strictly prohibited:

• Any operations regarding the Web, its contents, downloaded products and copies thereof that are contrary to the Law, good customs and good faith.
• Any use outside the personal and private sphere, especially those for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third-party data.
• Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the scope of permitted private use and, in particular, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.
• The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.
• The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEBSITE

• The establishment of links and hyperlinks to the Website from other pages or websites is authorized, provided that they are not made in a way that damages the public image and brand of THE OWNER, the Website or any of the people and products referred to therein. When establishing links to the Website, the use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.
• It is prohibited to establish links from pages or websites whose content promotes or advocates, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER and the owners of these, nor imply any endorsement, sponsorship or recommendation by THE OWNER regarding them, so THE OWNER will not be responsible in any way for their content and legality.

CONTENT AND USER BEHAVIOR

As a client or user of the Website, you agree to make appropriate use of the content and services offered through the Website and not to use them for:

1. Engaging in illicit, illegal activities or activities contrary to good faith and public order.
2. Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that promotes terrorism or violates human rights.
3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage.
4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.
5. Violate the intellectual property rights, industrial rights, image rights, honor rights or others that belong to THE OWNER or third parties.

THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being empowered to remove them when deemed appropriate.

The violation of any of the rules contained in these Conditions of Use and, in particular, of the provisions of this clause, will entitle THE OWNER to immediately cancel your membership as a user or subscriber of the Website.

ELECTRONIC CONTRACTING OF PRODUCTS OR SERVICES

In accordance with the provisions of article 23 et seq. of Law 34/2002 on information society services and electronic commerce, contracts entered into electronically will produce all the effects provided for by law, provided that the consent of both parties is present and can be accredited.

For these purposes, it will be understood that the monitoring of all phases of the registration process and, where applicable, the payment of the corresponding financial amount, necessarily implies the provision of the express consent required for the contracting of the service.

Likewise, and in accordance with the provisions of article 27 of Law 34/2002 on information society services and electronic commerce, all information relating to the contracting process is made available to users prior to the start of the contracting procedure.

The contracting conditions indicated below are directly applicable to the contracting of all services made available through the web portal www.https://hostenatura.es/gb/ , unless expressly stated otherwise.

The Client is solely responsible for the correct entry of the delivery and collection addresses on the Platform, and therefore exempts HOSTESERENA, SOCIEDAD LIMITADA and the website www.https://hostenatura.es/gb/ from any negligence or error in the collection or delivery of the product derived from the incorrect entry of the delivery and collection addresses. As a consequence of this, the Client will be responsible for the cost derived from the incorrect entry of the delivery and collection addresses.

CONTRACTING PROCEDURE

The procedure for contracting services is carried out electronically through our platform, and there may be an external physical transaction in the physical establishment where the product is purchased or the gift voucher is redeemed.

Anyone with access to the Internet can carry out the contracting process, fulfilling the previously indicated requirements, including having completed the data in the online form, which is essential to be able to start the contracting process.

The stages of the contracting process are visible to users throughout the entire contracting process. Different stages can be distinguished:

• Collecting data and creating username and password.
• Select products or gift voucher.
• Select Address and payment method.
• Confirmation of service and access to purchase
• Purchase of the selected product or service
• Confirmation of said purchase made.

The user only has to select the service he/she wishes to purchase and press the purchase button provided for this purpose. This will start the contracting process, which will always follow the steps indicated above for all available services.

Once the service, quantity, applicable taxes, total price and payment method have been selected, the platform will show the user a summary of the contract made, together with the applicable contract conditions, which in any case must be expressly accepted by the user in order to continue the contracting process.

Once the box accepting the terms and conditions has been checked, if any of the electronic means of payment has been selected, the user will be directly redirected to the corresponding external payment platform to make the payment, without www.https://hostenatura.es/gb/ having the possibility of accessing the user's credit card and/or payment system data at any time.

The security of the payment procedure is guaranteed by the corresponding financial institution.

Once the service has been contracted, a summary screen of the contract made will be displayed.

PAYMENT METHODS AND PRICE

The price of the product will be the one indicated by the Store or Bookstore through the Web www.https://hostenatura.es/gb/. The payment methods accepted in the online store are:

• Credit card
• Paypal
• Cash on delivery (with surcharge)
• Bank transfer
• Bizum

SHIPPING METHODS

Shipping will be via external courier and the customer will be informed about the shipping process at all times.

The delivery time will also be conveniently communicated on the product sheet, being 24 hours for fast delivery products or 24/48 hours for products with normal delivery.

WITHDRAWAL AND CANCELLATION

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, together with article 45 of Law 7/1996, on Retail Trade, the user has the right to withdraw from the contract within a period of 14 days from the moment the service has been contracted.

The client can request withdrawal by emailing info@hosteserena.es

Once the company has received the request to exercise the right of withdrawal, it must proceed appropriately as established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

The aspects and conditions of delivery, return, assumption of shipping costs, delivery expenses, etc., will be the responsibility of the company, which must be communicated to the customer appropriately.

You can manage your return through the enabled portal: https://hostenatura.shipping-portal.com/rp/

WITHDRAWAL FORM

(You should only complete and send this form if you wish to withdraw from the contract or service purchased).

• To the attention of (here you must insert the company name, full address and, if available, the telephone number, fax number and email address).
• I hereby inform you/we hereby inform you(*) that I/we are withdrawing from my/our(*) contract for the sale of the following goods/provision of the following service(*).
• Ordered on/requested on(*).
• Name and address of the consumer and user or consumers and users.
• Date and signature of the consumer and user or consumers and users.

RETURN AND EXCHANGE POLICY

If the Client or User wishes to return a product or make a claim regarding the performance of a service or delivery of a product, they must send an email to info@hosteserena.es. In the event of a refund, the amount will be credited using the original payment method.

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data and declare that all the information or data that you provide us is true and corresponds to reality.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, any changes it deems appropriate to the Website, and may change, delete or add content and services provided through the Website, as well as the way in which they are presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website up-to-date and error-free, it does not offer any guarantee as to its accuracy or up-to-dateness. Nor is the achievement of any specific result or purpose guaranteed, so access to and use of the Website is the exclusive responsibility of users and customers.

LEGAL ACTIONS

THE OWNER will pursue non-compliance with these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all civil and criminal actions that may correspond to it by Law.