Information on the right of withdrawal for goods
Consumers have a 14-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within a period of 14 days without the need for justification. The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us (HOSTESERENA, SL Avda. Guardia Civil, 1, Zarza Capilla (CP 06611), Badajoz, Spain; telephone +34924090612 and email address info@hosteserena.es) of your decision to withdraw. of the contract through an unambiguous statement (for example, a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory.
You can also use the portal enabled for returns: https://hostenatura.shipping-portal.com/rp/
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.
You must return or deliver the goods directly to us or to HOSTESERENA, SL Avda. Guardia Civil, 1, Zarza Capilla (CP 06611), Badajoz, Spain, without any undue delay and, in any case, no later than within a period of 14 calendar days. from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. The return is free with the label that we provide, which can deliver the order to any Post Office in Spain or to Citypack points/mailboxes.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal form template (You must only complete and send this form if you wish to withdraw from the contract) – For the attention of HOSTENATURA ( info@hoseserena.es ) – I hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*) – Ordered on/received on (*) – Name of the consumer and […………………………………….………] – Address of the consumer and user or consumers and users – Signature of the consumer and user […………………………………….………] (only if this form is presented on paper) - Date |
Return labels
Without prejudice to your legal rights, we will provide you with free return labels for returned merchandise. Access your customer account and print the return label. The return of the merchandise can be done at a Post Office point.
For your convenience and to manage returns we have enabled the following portal: