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Information on the right of withdrawal for goods
Consumers have a 14-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
To exercise the right of withdrawal, you must notify us (HOSTESERENA, SL Avda. Guardia Civil, 1, Zarza Capilla (CP 06611), Badajoz, Spain; telephone +34924090612 and email address info@hosteserena.es) of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory.
You can also use the portal enabled for returns: https://hostenatura.shipping-portal.com/rp/
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal deadline expires.
Consequences of withdrawal
In the event of withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent back the goods, whichever condition is met first.
You must return or deliver the goods directly to us or to HOSTESERENA, SL Avda. Guardia Civil, 1, Zarza Capilla (CP 06611), Badajoz, Spain, without undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired. The return is free of charge with the label that we provide, which can deliver the order to any Post Office in Spain or to Citypack points / mailboxes.
You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form (You should only complete and send this form if you wish to withdraw from the contract) – To the attention of HOSTENATURA ( info@hoseserena.es ) – I hereby inform you/we hereby inform you (*) that I/we are withdrawing from my/our (*) contract for the sale of the following goods/provision of the following service (*) – Ordered on/received on(*) – Name of the consumer and […………………………………….………] – Address of the consumer and user or of the consumers and users – Signature of the consumer and user […………………………………….………] (only if this form is submitted in paper) - Date |
Return labels
Without prejudice to your legal rights, we will provide you with free return labels for returned goods. Please log in to your customer account and print the return label. You can return the goods to a Post Office.
For your convenience and to manage returns we have enabled the following portal: