Privacy Policy

Updated on 2023-07-09

HOSTENATURA ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how HOSTENATURA collects, uses and discloses your personal information.

This Privacy Policy applies to our website, www.https://hostenatura.es/gb/ and its associated subdomains (collectively, our "Service") together with our application, HOSTENATURA. By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: When this policy mentions "Company", "we", "us" or "our", it refers to HOSTESERENA, S.L. (AVDA. JUAN CARLOS I, 4 - 06610 - PEÑALSORDO), which is responsible for your information under this Privacy Policy.
• Platform: Internet website, web application or digital application facing the public HOSTENATURA.
• Country: where it is located HOSTENATURA or the owners / founders of HOSTENATURA, in this case it is ES
• Customer: refers to the company, organization or person who registers to use the Service HOSTENATURA to manage relationships with its consumers or service users.
• Device: Any device connected to the Internet, such as a phone, tablet, computer, or any other device that can be used to visit HOSTENATURA and use the services.
• IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.
• Staff: refers to those people who are employed by HOSTENATURA or are under contract to perform a service on behalf of one of the parties.
• Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows for the identification of a natural person.
• Service: refers to the service provided by HOSTENATURA as described in the relative terms (if available) and on this platform.
• Third Parties: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: the site of HOSTENATURA, which can be accessed via this URL: www.https://hostenatura.es/gb/
• You: a person or entity that is registered with HOSTENATURA to use the Services.

Information collected automatically

There is certain information such as your Internet Protocol (IP) address and/or browser and device characteristics, that is collected automatically when you visit our Platform. This information may be used to connect your computer to the Internet. Other automatically collected information could be a login, email address, password, computer and connection information such as browser plug-in types and versions and time zone setting, operating systems and platforms, purchase history (we sometimes aggregate similar information from other users), the full Uniform Resource Locator (URL) clickstream to, through and from our Website which may include the date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Service. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

We automatically collect certain information when you visit, use, or navigate the Platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our information and other technical information. This information is primarily necessary to maintain the security and operation of our Platform, and for our internal analytics and reporting purposes.

Staff

If you are a worker or applicant for HOSTENATURA, We collect information that you voluntarily provide to us. We use the information collected for human resources purposes to administer employee benefits and screen applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Business for Sale

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of HOSTENATURA or any of its corporate affiliates (as defined herein), or the portion of HOSTENATURA or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have a petition filed against us in any bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with HOSTENATURA, whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of ES without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may have rights to bring claims under the Privacy Shield or the Swiss-U.S. framework.

The laws of ES, excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national or international laws.

When using HOSTENATURA or contacting us directly means that you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect our use or disclosure of your personal information will mean that you accept those changes.

Your consent

We have updated our Privacy Policy to provide you with complete transparency about what is set when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that HOSTENATURA does not operate or control. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our Platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

HOSTENATURA uses "cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential to your use of it. However, without these cookies, certain features, such as videos, may not be available or you may be required to enter your login details each time you visit the platform as we would not be able to remember that you had previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We never place personally identifiable information in cookies.

Block and disable cookies and similar technologies

Wherever you are located, you can also set your browser to block cookies and similar technologies, but this may block our essential cookies and prevent our website from working properly, and you may not be able to use all of its features and services fully. You should also be aware that you may also lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers provide you with different controls. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

Payment Details

With respect to any credit card or other payment processing details you have provided to us, we undertake that this sensitive information will be stored in the most secure manner possible.

Children's Privacy

We collect information from children under the age of 13 only to improve our services. If you are a parent or guardian and you are aware that your child has provided us with Personal Data without your permission, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy so that it accurately reflects our Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to agree to this or any updated Privacy Policy, you may delete your account.

Third party services

We may display, include or make available third-party content (including data, information, applications and other product services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that HOSTENATURA will not be responsible for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. HOSTENATURA does not assume and will not have any obligation or liability to you or any other person or entity for any Third Party Services.

Third Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

Tracking Technologies

• Google Maps API
  
  

  The Google Maps API is a robust tool that can be used to create a custom map, search map, check-in features, display live data sync with location, plan routes, or create a mashup, just to name a few.

  The Google Maps API may collect information from you and your device for security purposes.

  The Google Maps API collects information that is maintained in accordance with its Privacy Policy.

• Cookies
  
  

  We use Cookies to improve the performance and functionality of our Platform, but they are not essential to your use of the Platform. However, without these Cookies, certain features, such as videos, may not be available or you may be asked to enter your login details each time you visit the Platform as we would not be able to remember that you had previously logged in.

Information on the General Data Protection Regulation (GDPR)

We may collect and use information about you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected, and how we keep it protected from replication or misuse.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect the data of EU residents and improves the control EU residents have over their personal data.

The GDPR is relevant to any business that operates globally and not just EU-based businesses and EU residents. Our customers’ data is important regardless of where it is located, which is why we have implemented GDPR controls as our baseline standard for all of our operations worldwide.

What is Personal Data?

Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person's name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation and ethnicity.

The data protection principles include requirements such as:

• Personal data collected must be processed fairly, lawfully and transparently and only used in ways that an individual would reasonably expect.
• Personal data should only be collected to fulfill a specific purpose and should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
• Personal data should not be kept longer than necessary to fulfil its purpose.
• Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and for their data to be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies must protect people's personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for non-compliance. Beyond these facts, it is simply the right thing to do. HOSTENATURA We strongly believe that the privacy of your data is very important and we already have strong security and privacy practices in place that go beyond the requirements of this new regulation.

Individual rights of the interested party: access, portability and deletion of data

We are committed to helping our clients comply with the data subject rights requirements of the GDPR. HOSTENATURA We process or store all personal data with DPA-compliant and fully vetted vendors. We store all conversations and personal data for up to 6 years unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but will not retain it for longer than 60 days.

We understand that if you work with EU customers, you need to be able to provide them with the ability to access, update, retrieve, and delete personal data. We have been set up as self-service from the start and have always given you access to your data and your customers' data. Our customer support team is here for you to answer any questions you may have about working with the API.

Contact us

Please feel free to contact us if you have any questions.

• By email:[email protected]
• Through the phone number: 924090612
• Through this address: AVDA. JUAN CARLOS I, 4 - 06610 - PEÑALSORDO - BADAJOZ