General Contract Conditions

www.https://hostenatura.es/en/ (hereinafter, the Website) is a website owned by HOSTESERENA, SOCIEDAD LIMITADA, hereinafter THE OWNER, the identification data of the OWNER is set out below:

• Company name: HOSTESERENA, SOCIEDAD LIMITADA
• NIF: B06939045
• Address: AVDA. JUAN CARLOS I, 4 - 06610 - PEÑALSORDO (Badajoz)
• Registration Data: Registered in the Mercantile Registry of BADAJOZ, Volume: 765, Folio: 1, Section: 8, Sheet: BA31867

Access, reproduction, use of the Website services and creation of a profile by the User requires prior acceptance of the Conditions of Use and Contracting and Privacy Policy in force at all times; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Website. It is the user's responsibility to know the Conditions of Use before accessing the products and services on the Website; If you do not agree with them, please refrain from using it.

OBJECT

Through this text we make available to all users and clients the registration terms and conditions that apply to our web portal www.https://hostenatura.es/en/ and the services we provide, reflecting in it all the rights and obligations that attend the parts.

All users who visit or access our platform and/or who use any of the services that we make available, accept the conditions of use and contracting and the privacy policy (detailed in the PRIVACY POLICY), as well as the different modifications and/or additional legal texts that are included in the future. If you do not agree with any of the conditions, you can unsubscribe from the service at any time or, if you are not a registered user, leave the platform.

Along with these conditions, each of the services provided may be regulated by the conditions of use and registration of a particular nature, and it is mandatory in all cases that the user expressly accepts them before using and/or contracting.

CUSTOMER ACCESS AND REGISTRATION

In order to be a Client of the Platform, it is essential that the following requirements be met:

• Have reached or been over 18 years of age.
• Truly complete the mandatory fields of the registration form, which request personal data such as username, email, telephone number, address, as well as other identification data.
• Accept these Conditions of use.
• Accept the Privacy and Data Protection Policy.
• Accept the Cookies Policy.

The User guarantees that all data regarding their identity and legitimacy provided to www.https://hostenatura.es/en/ in their Platform registration forms are true, accurate and complete. Likewise, you agree to keep your data updated.

In the event that the User provides any false, inaccurate or incomplete data or if the OWNER considers that there are well-founded reasons to doubt the veracity, accuracy and integrity thereof, the User may deny access and present or future use of the Platform or of any of its contents and/or services.

When registering on the Platform, the User will select a username and a password. Both the username and password are strictly confidential, personal and non-transferable.

The User agrees not to disclose the data related to his or her account or make it accessible to third parties. The User will be solely responsible in the event of use of said data by third parties, including the statements made on the Platform , or any other action carried out through the use of the username and/or password.

THE OWNER cannot guarantee the identity of registered Users, therefore, it will not be responsible for the use of the identity of a registered User by unregistered third parties. Users are obliged to immediately inform www.https://hostenatura.es/en/ of the theft, disclosure or loss of their username or password, communicating it through the Contact Form

WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed:

• Browsing the Web, that is, accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing through certain sections of the Website requires prior registration.
• Benefit (upon registration) from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited:

• Any operations regarding the Website, its contents, the downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
• Any use outside the personal and private sphere, especially those for commercial or professional purposes, including sending advertising or messages and collecting and processing data from third parties.
• Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.
• The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.
• Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEB

• The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that damages the public and brand image of THE OWNER, the Web or any of the people and products. to be referred to therein. When establishing links with the Website, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.
• The establishment of links from pages or websites whose contents promote or excuse, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating the links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER with their owners, nor does it imply endorsement, sponsorship or recommendation of any kind from THE OWNER regarding them, so THE OWNER does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR

As a client or user of the Website, you agree to make appropriate use of the contents and services offered through it and not to use them to:

1. Involve in illicit, illegal activities or activities contrary to good faith and public order.
2. Spread content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause the aforementioned damage.
4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.
5. Attack the intellectual, industrial, image, honor or other property rights that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision as to whether the collaborations and messages are finally published on the Web or not, and will be entitled to remove them when he or she deems appropriate.

The violation of any of the rules contained in these Conditions of use and especially, of what is provided in this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Website.

ELECTRONIC CONTRACTING OF PRODUCTS OR SERVICES

In accordance with the provisions of article 23 et seq. of Law 34/2002 on information society services and electronic commerce, contracts entered into electronically will produce all the effects provided for by the legal system, provided that the consent of both parties and this can be accredited.

For these purposes, it will be understood that the monitoring of all phases of the registration process and, where applicable, the payment of the corresponding financial amount, necessarily implies the provision of the express consent required for contracting the service.

Likewise, and in accordance with the provisions of article 27 of Law 34/2002 on information society services and electronic commerce, all information is made available to users prior to the start of the contracting procedure. the information related to it.

The contracting conditions indicated below are directly applicable to the contracting of all services made available through the web portal www.https://hostenatura.es/en/ , unless expressly provided otherwise.

The Client is solely responsible for the correct recording of the delivery and collection addresses on the Platform, and therefore exempts HOSTESERENA, SOCIEDAD LIMITADA and the website www.https://hostenatura.es/en/ from any negligence or error in the collection or delivery of the product. derived from the erroneous recording of delivery and collection addresses. As a consequence, it will be the Client who must assume the cost derived from the incorrect recording of the delivery and collection addresses.

RECRUITMENT PROCEDURE

The procedure for contracting services is carried out electronically through our platform, and there may be an external physical transaction in the physical establishment where the product is purchased or the gift voucher is redeemed.

Any person with Internet access can carry out the contract, complying with the previously indicated requirements, among which is having completed the data in the online form, this being essential to be able to start the contracting procedure.

The phases of the contracting procedure are visible to users throughout the entire contracting procedure. Different phases can be differentiated:

• Data collection and create username and password.
• Select products or gift voucher.
• Select Address and payment method.
• Confirmation of the service and accessing the purchase
• Purchase of the selected product or service
• Confirmation of said purchase made.

The user only has to select the service they wish to purchase and press the purchase button provided for this purpose. In this way, the contracting procedure will begin, which will always follow the steps indicated above for all available services.

Once the service, the quantity, the applicable taxes, the total price and the means of payment have been selected, the platform will show the user a summary of the contract made, along with the applicable contract conditions, which in any case must be expressly accepted. by the user to be able to follow the contracting process.

Once the acceptance box of the contracting conditions has been checked, if any of the electronic means of payment has been selected as a payment method, the user will be directly redirected to the corresponding external payment platform to make the payment, without www.https://hostenatura.es/en/ has the possibility of accessing the user's credit card data and/or payment systems at any time.

The security of the payment procedure is guaranteed by the corresponding financial institution.

Once the contracting of the service is completed, a summary screen of the contracting made will be displayed.

PAYMENT FORMS AND PRICE

The price of the product will be that indicated by the Store or Bookstore through the Website www.https://hostenatura.es/en/. The payment methods accepted in the online store are:

• Credit card
• PayPal
• Cash on delivery (with surcharge)
• Wire transfer
• Bizum

SHIPPING METHODS

Shipping will be via external courier and the customer will be informed about the shipping process at all times.

The delivery time will also be conveniently communicated in the product sheet, being 24 hours for fast delivery products or 24/48 hours for products with normal delivery.

WITHDRAWAL AND CANCELLATION

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, together with article 45 of Law 7/1996, on Retail Trade, the user has the right to withdraw from the contract during a period of 14 days from the moment the service has been contracted.

The client can request withdrawal to the email info@hosteserena.es

Once the company has received the request to exercise the right of withdrawal, it must proceed appropriately as per Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Rights. Consumers and Users, establishes.

The aspects and conditions of delivery, return, assumption of shipping costs, delivery costs, etc., will be the company's responsibility to communicate to the customer appropriately.

The exercise of the right of withdrawal requires at all times that the user has not consumed or enjoyed any of the contracted services. If you have consumed any of said services, it will not be possible to exercise the right of withdrawal.

WITHDRAWAL FORM

(You should only complete and send this form if you wish to withdraw from the contract or service contracted).

• For the attention of (here you must insert the name of the company, full address and, if available, the telephone number, fax and email).
• I/we hereby inform you(*) that I/we withdraw from our(*) contract for the sale of the following good/provision of the following service(*).
• Ordered on/requested on day(*).
• Name and address of the consumer and user or consumers and users.
• Date and signature of the consumer and user or consumers and users.

EXCHANGES AND RETURNS POLICY

If the Client or User wishes to return a product or wishes to make a claim about the performance of a service or delivery of a product, they must contact the email info@hosteserena.es. In case of refund of the amount, it will be paid using the original payment method.

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of said information and data and you declare that all the information or data you provide us is true and corresponds to reality.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, any modifications it deems appropriate on the Website, and may change, delete or add both the content and services provided through it, as well as the way in which they appear. presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is the obtaining of any specific result or purpose guaranteed, so access and use of the Website is the exclusive responsibility of users and clients.

LEGAL ACTIONS

THE OWNER will pursue non-compliance with these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions. , civil and criminal, that may correspond to it in Law.